Unplanned Outage of Slovenská sporitelňa Card Management System

Incident Report for Switchio Status Portal

Postmortem

We have detected a disconnection of the SLSP authorization port on both nodes which lasted 00:17 - 00:45 CET. Traffic was not affected as this is occurring after merchant working hours. Other MONET incoming ports are active and processing transactions without issues.

Posted Dec 07, 2025 - 08:02 CET

Resolved

We are pleased to confirm that the system outage was fully mitigated.

Posted Dec 07, 2025 - 00:39 CET

Monitoring

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.

Posted Dec 07, 2025 - 00:39 CET

Update

Short-term unavailability of POWERZAC-SK_ALL processor without impact.

Posted Dec 07, 2025 - 00:29 CET

Investigating

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue.
Internal ticket MONET+ TSGCTCNAG-851213

Posted Dec 07, 2025 - 00:17 CET

This incident affected: PCI Host Channels (Slovenská sporitelňa Card Management System).