Unplanned Outage of Worldline EU Acquiring Host

Incident Report for Switchio Status Portal

Postmortem

Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 02:27 to 02:32.

Posted Aug 14, 2026 - 02:37 CEST

Resolved

We are pleased to confirm that the system outage was fully mitigated.
Posted Aug 14, 2026 - 02:37 CEST

Monitoring

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
Posted Aug 14, 2026 - 02:35 CEST

Investigating

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue.
Internal ticket MONET+ TSGCTCNAG-956972
Posted Aug 14, 2026 - 02:27 CEST
This incident affected: PCI Host Channels (Worldline EU Acquiring Host).