Unplanned Outage of Global Payments Europe Processing Centre

Incident Report for Switchio Status Portal

Postmortem

Maintenance on the processor side, this was announced in advance. Unavailability lasted from 1:00 to 1:05.

Posted Feb 02, 2026 - 01:11 CET

Resolved

We are pleased to confirm that the system outage was fully mitigated.
Posted Feb 02, 2026 - 01:11 CET

Update

Maintenance on the processor side, this was announced in advance. unavailability lasted from 1:00 to 1:05.
Posted Feb 02, 2026 - 01:11 CET

Monitoring

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
Posted Feb 02, 2026 - 01:08 CET

Investigating

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue.
Internal ticket MONET+ TSGCTCNAG-883837
Posted Feb 02, 2026 - 01:02 CET
This incident affected: PCI Host Channels (Global Payments Europe Processing Centre).