Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 10:12 - 10:42
Posted Sep 21, 2026 - 11:14 CEST
Resolved
We are pleased to confirm that the system outage was fully mitigated.
Posted Sep 21, 2026 - 11:14 CEST
Update
Dear customer,
outage is outside of Switchio infrastrukture.
Posted Sep 21, 2026 - 10:55 CEST
Monitoring
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
Posted Sep 21, 2026 - 10:53 CEST
Investigating
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-970411
Posted Sep 21, 2026 - 10:12 CEST
This incident affected: PCI Host Channels (AMEX Processing Centre).