Unplanned Outage of Worldline EU Acquiring Host

Incident Report for Switchio Status Portal

Postmortem

Please be advised that the recent issue was attributed to a loss of connectivity on the processor's end. The processor has not provided an official statement regarding this incident. The service interruption occurred between 08:27 and 08:32 CET.

Posted Jul 22, 2026 - 08:43 CEST

Resolved

We are pleased to confirm that the system outage was fully mitigated.
Posted Jul 22, 2026 - 08:39 CEST

Monitoring

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
Posted Jul 22, 2026 - 08:33 CEST

Investigating

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue.
Internal ticket MONET+ TSGCTCNAG-947752
Posted Jul 22, 2026 - 08:27 CEST
This incident affected: PCI Host Channels (Worldline EU Acquiring Host).