Unplanned Outage of Slovenská sporitelňa Card Management System

Incident Report for Switchio Status Portal

Postmortem

Hello team,

there was no partial outage of PowerZac.

SLSP port had been disconnected in the period 00:08 - 00:14 CET, but traffic was not affected as this occurred outside of merchants business hours.

Best regards, ZMS Operations

Posted Feb 02, 2026 - 08:22 CET

Resolved

We are pleased to confirm that the system outage was fully mitigated.
Posted Jan 31, 2026 - 00:18 CET

Monitoring

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
Posted Jan 31, 2026 - 00:18 CET

Investigating

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue.
Internal ticket MONET+ TSGCTCNAG-883467
Posted Jan 31, 2026 - 00:12 CET
This incident affected: PCI Host Channels (Slovenská sporitelňa Card Management System).