Unplanned Outage of Benefit Plus Card Management System

Incident Report for Switchio Status Portal

Postmortem

Short-term unavailable detected at the issuer/processor side. They have been contacted. No reply so far. It taken from 02:15 to 02:20.

Posted Mar 27, 2026 - 03:43 CET

Resolved

We are pleased to confirm that the system outage was fully mitigated.
Posted Mar 27, 2026 - 03:40 CET

Monitoring

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
Posted Mar 27, 2026 - 03:39 CET

Investigating

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue.
Internal ticket MONET+ TSGCTCNAG-898617
Posted Mar 27, 2026 - 02:15 CET
This incident affected: NonPCI Host Channels (Benefit Plus Card Management System).