Unplanned Outage of Worldline EU Acquiring Host

Incident Report for Switchio Status Portal

Postmortem

There was planned maintenance on the processor's side.

Posted Sep 27, 2026 - 02:13 CEST

Resolved

We are pleased to confirm that the system outage was fully mitigated.
Posted Sep 27, 2026 - 02:11 CEST

Monitoring

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
Posted Sep 27, 2026 - 02:03 CEST

Investigating

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue.
Internal ticket MONET+ TSGCTCNAG-973590
Posted Sep 27, 2026 - 01:27 CEST
This incident affected: PCI Host Channels (Worldline EU Acquiring Host).