Please be advised that the recent issue was attributed to a loss of connectivity on the processor's end. The processor has not provided an official statement regarding this incident. The service interruption occurred between 18:20 and 20:00 CET.
Posted Jul 04, 2026 - 20:38 CEST
Resolved
We are pleased to confirm that the system outage was fully mitigated.
Posted Jul 04, 2026 - 20:08 CEST
Monitoring
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
Posted Jul 04, 2026 - 20:08 CEST
Update
Problem detected at the issuer/processor side. They were contacted several times. No reply so far.
Posted Jul 04, 2026 - 19:55 CEST
Update
Problem detected at the issuer/processor side. They have been contacted. No reply so far.
Posted Jul 04, 2026 - 19:18 CEST
Update
Problem detected at the issuer/processor side. They have been contacted. No reply so far.
Posted Jul 04, 2026 - 18:44 CEST
Investigating
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-935209
Posted Jul 04, 2026 - 18:20 CEST
This incident affected: NonPCI Host Channels (Benefit Plus Card Management System).