Unplanned Outage of OTP Acquiring Host

Incident Report for Switchio Status Portal

Postmortem

information from OTP: Dear Team,

There were a DDOS attack, the connection now online.

Please check your side.

Regards,

Posted Jan 28, 2026 - 00:42 CET

Resolved

We are pleased to confirm that the system outage was fully mitigated.
Posted Jan 28, 2026 - 00:42 CET

Monitoring

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
Posted Jan 28, 2026 - 00:40 CET

Investigating

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue.
Internal ticket MONET+ TSGCTCNAG-881642
Posted Jan 27, 2026 - 23:52 CET
This incident affected: PCI Host Channels (OTP Acquiring Host).