Unplanned Outage of CSOB Czech Republic Acquiring Host

Incident Report for Switchio Status Portal

Postmortem

Planned maintenance on the ČSOB side has been completed. The maintenance window was from 01:20 to 01:55.

Posted May 17, 2026 - 02:00 CEST

Resolved

We are pleased to confirm that the system outage was fully mitigated.
Posted May 17, 2026 - 02:00 CEST

Monitoring

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
Posted May 17, 2026 - 01:58 CEST

Update

There is planned maintenance on the ČSOB side. The planned maintenance window is from 01:15 to 02:15.
Posted May 17, 2026 - 01:38 CEST

Investigating

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue.
Internal ticket MONET+ TSGCTCNAG-915222
Posted May 17, 2026 - 01:22 CEST
This incident affected: PCI Host Channels (CSOB Czech Republic Acquiring Host).