Unplanned Outage of OTP Acquiring Host

Incident Report for Switchio Status Portal

Resolved

We are pleased to confirm that the system outage was fully mitigated.
Posted Nov 25, 2025 - 10:29 CET

Monitoring

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
Posted Nov 25, 2025 - 10:07 CET

Update

"Outage was resolved at 10:00"
Posted Nov 25, 2025 - 10:05 CET

Investigating

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue.
Internal ticket MONET+ TSGCTCNAG-839711
Posted Nov 25, 2025 - 09:46 CET
This incident affected: PCI Host Channels (OTP Acquiring Host).