Dear all, there have been two outage intervals of the OTP processor. The first interval was from 10:06 CEST to 10:14 CEST, and the second interval was from 10:33 CEST to 10:36 CEST. The processor did not respond to our notifications.
Posted Apr 02, 2026 - 11:58 CEST
Resolved
We are pleased to confirm that the system outage was fully mitigated.
Posted Apr 02, 2026 - 10:24 CEST
Monitoring
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
Posted Apr 02, 2026 - 10:23 CEST
Update
*Problem detected at the issuer/processor side. They have been contacted. No reply so far.*
Posted Apr 02, 2026 - 10:18 CEST
Investigating
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-900683
Posted Apr 02, 2026 - 10:12 CEST
This incident affected: PCI Host Channels (OTP Acquiring Host).